Refund policy
Last updated: September 2026
Our Customer Satisfaction Promise
We want you to be happy with your skincareBOOtique purchase. If you are unhappy with a product, please contact us within 30 days of receiving your order and explain what has gone wrong.
We will discuss the problem with you and offer an appropriate refund or replacement. You will not normally need to return the product, although we may ask for your order details and photographs to help us understand and resolve the issue.
Contact us at skincarebootique@gmail.com.
Damaged, Faulty or Incorrect Products
Please check your order when it arrives. If a product is damaged, faulty or different from what you ordered, contact us as soon as possible.
Please include your order number, an explanation of the problem and photographs where possible. We will arrange an appropriate refund or replacement.
If we ask you to return a damaged, faulty or incorrect product, we will explain the arrangements and cover reasonable return postage.
Changing Your Mind
If you order online, you normally have the right to cancel your order within 14 days of receiving it without giving a reason. Please email skincarebootique@gmail.com within this period if you wish to cancel.
For health and hygiene reasons, the statutory right to cancel may not apply to sealed personal-care products once they have been opened. However, our 30-day customer satisfaction promise may still apply if you are unhappy with a product.
We do not normally ask customers to return unwanted products. If we do require a return, we will explain the arrangements before you send anything.
Refunds
Approved refunds will be issued to the original payment method within 14 days.
Once a refund has been issued, your bank or payment provider may take additional time to place the funds into your account.
If you cancel an eligible order under your statutory cancellation rights, we will also refund the standard delivery charge. If you selected a more expensive delivery service, any amount above the standard delivery charge will not normally be refunded.
Your Statutory Rights
Our customer satisfaction promise is offered in addition to your statutory consumer rights. Nothing in this policy restricts those rights.
Cancellation Form
You may use the following form to cancel an eligible online order. You do not have to use this form and may instead email us at skincarebootique@gmail.com.
To:
S M Farr and M L Hubbard
Trading as skincareBOOtique
Lower Varchoel Farm
Guilsfield
Welshpool
Powys
SY21 9LP
United Kingdom
Email: skincarebootique@gmail.com
I/We hereby give notice that I/we wish to cancel the contract for the purchase of the following goods:
Goods ordered:
Order number:
Date ordered:
Date received:
Customer name:
Customer address:
Customer signature, if submitting this form on paper:
Date: