Shipping policy

Last updated: September 2026

Order Processing

Orders are dispatched within three working days. Working days do not include weekends or UK bank holidays.

During particularly busy periods, such as Christmas, dispatch may take a little longer. We will contact you if we expect a significant delay.

Once your order has been dispatched, you will receive confirmation using the contact details provided with your order.

UK Delivery

Standard UK delivery costs £3.

Orders are usually sent using Royal Mail, although we may use Evri, Yodel or another suitable delivery service depending on the order and destination.

Delivery times vary depending on the carrier and may occasionally be affected by circumstances outside our control. Unless otherwise agreed, orders will be delivered within 30 days of purchase.

International Delivery

We may be able to send some orders outside the UK. Please contact hello@skincarebootique.co.uk before ordering to confirm whether delivery is available and obtain a delivery price.

International delivery times will depend on the destination and delivery service.

International customers are responsible for any customs duties, import taxes or other charges applied in the destination country. These charges are not included in our product or delivery prices.

Delivery Addresses

Please check that your delivery address is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delivery Problems

If your order has not arrived within the expected timeframe, please email hello@skincarebootique.co.uk with your name and order number. We will investigate the delivery and help resolve the problem.

If your order arrives damaged, faulty or incomplete, please refer to our Refund Policy and contact us as soon as possible.